- After placing order, it would take 5 to 10 days for preparation and then we will send for customers. Kindly keep patience.
- Tracking details will be uploaded on website after sending couriers. Customers have to check for status of their orders on our website.
- We are not responsible for any kind of late delivery after sending via courier services and it is not subject to return or refunds.
- Customers must have to cancel orders within 24 hours. After that we would have start working on the orders and will not be able to cancel and refunds.
- Customised orders can't be cancelled or returned as it can't be useful for another customers.
- After receiving couriers, customers have to check properly if there is any damages or cracks in transit. If there is any visible damages, kindly share photos/videos with us within 24 hours. We will replace it and will send another courier. After 24 hours, we are not responsible for any damages.
- A good flute needs time and full attentions. Any expedite would results to unexpected. In such case, customers only are liable for such losses and we are not bound to refunds or returns.
- Replacements need the same time and care like new orders. Kindly do not hurry for replacements for good results.
- Any terms & conditions can be changed or added anytime as required.
- Free Shipping All Over The World but in case of refunds, Shipping - Packaging & Transaction charges by PayPal or any other site will not be refunded in any case especially for International Transactions due to higher rates for Courier & Transaction charges.
- Threading Colors are not subject to any kind of disputes as we are Flute makers and not thread makers.